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Privacy Policy

At New Life Alternatives, we value your privacy and are committed to protecting your information. This policy outlines how we manage SMS communications sent via Grasshopper and the measures we take to ensure transparency and appropriate use of this service.

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Purpose of SMS Communication

SMS messaging is used solely for appointment reminders, scheduling updates, and other non-sensitive practice-related notifications. Please note that due to the nature of the Grasshopper platform, text messaging is not a HIPAA-compliant form of communication. As such, we avoid including sensitive personal or medical information in SMS messages.​​

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Limited Use of Information

Your personal information will only be used for practice-related communications and will never be shared with third parties without your explicit consent, unless required by law.

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Patient Responsibility

We encourage patients not to send sensitive or private health information via SMS. For any inquiries involving sensitive information, please contact us by phone or through our secure email system.

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Contact Information

If you have questions about this policy or need assistance, please contact us at:

By choosing to opt in to SMS communications, you acknowledge and accept the limitations of this form of communication. Thank you for trusting New Life Alternatives.

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SMS POLICY 

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

  • Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

  • Data Usage: We use your data solely to schedule and confirm appointments or provide customer support.

  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.

  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

  • MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

  • Messages are recurring, and message frequency varies.

  • Contact New Life Alternatives LLC at 313-915-9138 or info@telemedicinemichigan.com for HELP or to STOP receiving messages.

  • Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@telemedicinemichigan.com or 313-915-9138. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

  • You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. New Life Alternatives LLC will not sell, rent, or share the collected mobile numbers

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